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Who Are You Rewarding?

As I said previously, I recently switched from a satellite dish to digital television. Once the transition was complete, I called the satellite service to cancel my two-year-old subscription. During that time I’ve paid every bill on time and in full, so I would consider myself a good customer.

When I ordered the cancellation, the customer …[MORE]

Unsolicited Opinion

Are you considering a switch to digital television? Have you done so already? Are you as annoyed with the whole thing as some of the rest of us are?

A few months ago, I switched my service to digital. I wasn’t even planning to do that, but some sweet little pixie knocked on my door and outlined a …[MORE]

Winter-wise

When I made a list of things I was thankful for in November, I failed to include living in Houston. I’ll admit that Houston summers can be brutal. The heat and humidity combine in a way that threatens to melt the human body into a puddle of fat, salt and sweat. I don’t like Houston …[MORE]

Resolved

If you’re looking for New Year’s resolutions, you’ve come to the wrong place.

I’ve never been one to make New Year’s resolutions. It has always seemed to me to be a self‑imposed exercise in failure, frustration and futility. After all, most resolutions boil down to one theme: I will no longer be the person I am, but …[MORE]

The Room of Shame

The holidays brought me a break in an otherwise hectic schedule. I have two weeks of empty calendar and I’m going to try to make the most of it. My plan is to bravely address my Room of Shame.

You know the Room of Shame. In fact, according to my friend Gayle, who is a professional organizer, …[MORE]

Scientific Method

Red Keds.

At the age of five, I discovered pride of ownership in a new pair of red Keds. I can still see them in my mind.

Our house was being reroofed at the time, and men were up on the housetop pulling up the old shingles and tossing them down into the yard for later cleanup. As …[MORE]

Customer Disservice

This is likely become a tirade. I’ll do my best to avoid it, to keep the discourse meaningful, but I suspect that it will inevitably erode into nothing but sound and fury.

In recent months, I’ve had a few highly disturbing encounters with corporate customer service representatives. Now I’m not generally a complaining customer. I don’t send …[MORE]

Redux

If I have any regular readers (is there anybody out there?), you may have noticed that I haven’t posted anything for a few days. I have an excellent excuse: I’ve been recovering from a really bad cold for the last week. The experience offered some profound insights.

Top Ten Things You Discover—or Rediscover—While Sick with a …[MORE]

Over-site

I just needed cat food.

I needed prescription cat food for an ailing cat, so I could only get it at the vet’s office. And it was Sunday. I knew my vet kept office hours on Sunday, but only for a very short window of time. My mind kept coming up with “two” and “four”, but …[MORE]

Gratitude

A random list of things I am thankful for:

  • My family of friends that is warm and supportive, time-tested and true
  • My peaceful, quiet, happy home
  • The blessing of living in a land of plenty
  • That I am able-bodied and enjoy good health
  • The furry beings that fill my home and my heart
  • The long stretch of beautiful weather we’ve enjoyed this fall
  • The psychological comfort and …[MORE]